AI Voice Agent
Answering the phone: working out what a caller actually wants, handling the straightforward part, and passing the rest to a person with the context already gathered. This is the area closest to the ground we already stand on.
AI & Technology
We are building this one properly.
AI voice agents, business integration and automation, built around how your business already works. It is in development — so rather than describe something you cannot buy yet, here is where it actually stands.
Status: in development. No launch date announced.
The four areas
This is what we are aiming at, not a price list. None of the four is available to order.
AI SaaS
Software you subscribe to rather than install — hosted, updated and supported on our side of the wire. Which tools, and who they are for, is precisely what is still being decided.
AI Business Integration
Joining any of it to the systems you already run — your CRM, your helpdesk, your accounts — so information moves between them instead of being retyped by somebody at the end of the day.
Automation
The repetitive work around the edges: routing an enquiry to the right desk, updating a record after a call, assembling the report before anyone has to ask for it.
What we will not do
We are not going to bolt a chatbot onto the website and call it AI. The work that interests us is the unglamorous kind — the call that gets answered at 4:55pm on a Friday, the enquiry that reaches the right person first time, the report nobody has to assemble by hand on a Monday.
If you are weighing up AI for your phones or your back office, we would rather have that conversation now, while it can still shape what gets built, than sell you something later.
In the meantime
The automation already worth having is in the phone system: call routing, voicemail-to-email, IVR, wallboards and call reporting are live today.
See Cloud Telephony · Contact us
Or call 020 3153 0000Monday – Saturday, 9:00am – 5:30pm
Tell us what you would want it to do
We will come back to you, and we will tell you honestly whether it is something we can do today, something that is coming, or something we are not the right people for.